Terms and Conditions

Can I cancel my order?

Roze Cosmetics strives to ship all orders as quickly as possible after receipt of the order. Therefore, no changes can be made after you have placed your order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse, we will process your cancellation as soon as possible.
All emails regarding cancellations should be titled "Cancel Order" in the subject line. Please include your full name and order number in the body of the message.
Cancellations not titled in this manner will not be refunded.

Can I return my order and exchange or refund it?

Roze Cosmetics will only accept a return, exchange, or refund if the products are returned in their original packaging and condition . No refunds will be issued for products that have been opened or are returned damaged.

Roze Cosmetics will refund the purchase price of the product(s), less shipping and handling charges.

All shipping costs for returns are the responsibility of the customer.

To return a product, please send an email to: hello@roze-cosmetics.com .

If the product purchased is defective or you believe it does not match the advertisement, please email us at hello@roze-cosmetics.com before returning the products and we will work with you to resolve the issue.

If your order arrives damaged, please email us at hello@roze-cosmetics.com and we will work with you to resolve the issue.

Products offered as a gift with purchase cannot be exchanged and are not refundable.

Can I change my address?

As we process and ship all orders as soon as possible, we do not accept any address changes after your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse, we will process your cancellation as soon as possible.
All emails regarding a change of address should be titled "Change of Address" in the subject line of the email. Please include your full name, order number, and corrected shipping address in the body of the email, and we will do our best to update your details before your order is shipped.
Change of address emails not titled in this manner will not be processed.

What should I do if my order is held by local customs?

If your order is held in customs, it is the buyer's/customer's responsibility to contact their local customs office and arrange for clearance of their order. Roze Cosmetics is not required to contact customs officials or refund orders that are refused by local customs and returned to Roze Cosmetics.

Will I be charged import taxes?

Import taxes are at the discretion of each country and are beyond our control. The following countries are considered non-EU countries and may choose to charge import taxes on our orders:

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City.

Can I add/remove a product or change the shipping method?

Once the order has been submitted, we cannot change the shipping type or change/add products to your order.

Postage / Shipping:

If your package is marked as "delivered" by the local postal service, but you do not physically have your package, it is the customer's responsibility, not Roze Cosmetics, to contact the local postal service to follow up on the issue. If the local postal service and the customer are unable to resolve the discrepancy, Roze Cosmetics is not required to refund or reship your order, but we will work with you to resolve the situation.

Can I use a PO Box in my shipping address?

If you choose a courier service to ship your order, your shipping address must be a mailing address and must include a mobile phone number so the courier can call you if necessary to confirm delivery. If your order is shipped by regular mail, you can use a PO box in your address.

How to pay?

You can pay for your order online by credit card.

Communication by SMS:

When you accept these terms and conditions, your phone number will automatically be added to the Roze Cosmetics member message list. This allows you to be kept up to date with news, offers, promotions, and products. You can unsubscribe at any time.